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Shipments and returns

Your pack shipment:  Retailers & Corporate Customers

Shipping Direct from Factory, Mainland China to buyer (Consignee)

Shipping, Import Duty & Import VAT is incorporated into the quantity prices

Express Worldwide Courier Services from DHL are available

We are a UK importer and can arrange for delivery direct to your business address from port of entry.

All shipments are sent signed for.

Returns are only accepted if returned within 14 days of signature date on P.O.D

Please inspect the consignment before signing for the package/packages as you are signing for goods being received in good condition, if there is any damage to the packaging upon delivery we strongly advise that you check the contents before signing the Proof of Delivery as we cannot accept returns for products that have been signed for at point of delivery (Consignee)

Returns for refund maybe accepted by us if the product/s is/are still in its original packaging complete with labels attached with no damage to product/s and presentation packaging.


Packaging is amply sized and your items are well-protected.

Commercial orders direct from Factory to Corporate Consignee, please allow 30 to 35 days for completion of order from payment receipt date for orders up to 10000 articles.

Large Bulk orders over 10000 items/articles.  eg 84000 articles with 100% pre production payment, delivery period is 75 days from payment receipt by Factory via our Office. 30% pre payment, 70% balance payment prior to dispatch, delivery period is 90 days.  split shipments after 60 days are treated as two seperate orders. 

Your pack shipment:  Retail Customers.

STANDARD SHIPPING

Please allow up to 5 working days for delivery within the UK, up to 10 working days within the EU and up to 28 days for the rest of the World.

Shipping with Royal Mail 1st Class signed for within the UK. Royal Mail international signed for EU and Worldwide. Free shipping for all retail customers on our standard shipping.

RETURNS

Returns policy for retail sales:  Known as distance selling, retail customers have the right to return items within 14 days of receipt, retail customers do not have to provide a reason, a full refund against the price of the item/s will be given within 14 days of receiving the return goods, customers are liable for postage costs only.